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Terms and Conditions


We will use reasonable endeavours to do so on any specified date we agree, or if no date is specified, within 10 days of the date of your order. In rare circumstances we may not be able to deliver the Products within these timescales and we will not be liable for any delay or failure to deliver the Products. In the event that a delivery does not take place, we and you will agree an alternative delivery date or offer you a full refund at your convenience.

We recommend that you do not schedule or commence any installation work until after you have received your ordered Products and checked all of them for any defects or missing parts as any associated costs or losses will not be covered in case of a delivery failure.

You must do all that you reasonably can to enable delivery to take place at the given time and place. If you delay delivery, or delivery fails because you have not taken appropriate steps, we will need to arrange an alternative delivery date. If delivery fails as a result of circumstances within your reasonable control (for example, you are not present at the delivery location to accept delivery), the cost of any re-delivery shall be borne by you. If we are unable to arrange a date for re-delivery we may cancel your order and refund to you the price that you have paid for the Products, less the failed delivery costs.

Price of Goods

The price of the Goods shall be the price set out on the relevant page of this Website. We reserve the right to change the prices set out on this Website at any time and without notice.

The price of the Goods does not include the Shipping Charge, the terms of which are set out in the Price of Shipping Clause. This Shipping Charge will be shown on the Order. The grand total price of the Order is inclusive of any applicable VAT. VAT is currently charged at 20%. The VAT price is calculated on a per line basis. Every line on the Order is subject to VAT, including any Shipping Charges.

Your Right to Cancel

Your right to cancel your order starts the moment we charge your card and ends 14 days from the day you receive your goods. If your order consists of multiple goods, you have 14 days to cancel from the date you receive the last batch of goods

Returns (unwanted products)

We will abide by the 14 days “cooling off” period established by distance selling regulations. Return postage must be covered by the buyer and you must ensure that the product is returned to us complete and received in saleable condition. This means unopened and without damages to the box or product, this includes writing, stickers, tape, etc..

To request a return within the time frame established please write to us via email or call us and we will instruct you where to send the products.

We reserve the right to charge a refurbishment fee of 40% of the value of the product when the above conditions are not met or fully reject the item. Therefore, please make sure you use a reliable carrier and respective insurance as we are unable to cover for carrier damage during return transit.


Whilst we would like you to be completely satisfied with your purchase there are certain time limits we need to put in place to make sure we can keep bringing you low prices.

We will provide you with 7 days as reasonable time to inspect the products and make sure that these have arrived safely. However we recommend checking the products in the next 48 hours received as this will allow for us to issue a replacement product faster and avoid last minute inconveniences.

Warranty covers replacement of product or refund only. Our warranty does not cover any consequential losses whatsoever. Claims for consequential losses will not be entertained.

We may update, vary and amend these Terms from time to time without prior notice. Each time you order or otherwise purchase a Product from us, the Terms in force at that time will apply.

Obviously we will always comply with the necessary consumer protection regulation including those listed below.

Getting a Refund

You will receive a refund within 14 days of cancelling your order

If you are returning goods, you will receive a refund within 14 days from the date we receive the goods back


If you have any questions or if you have any complaints, please contact Us. You can contact Us by email at If You wish to contact Us in writing, please send your correspondence by pre-paid post to The Installers Hub Ltd at 82 Umfreville Road, London, N4 1SA. If We have to contact you or give you notice in writing, We will do so by email, by hand or by pre-paid post to the address you provide to Us in the Order.


We will not pass your personal information on to any third party other than in cases where it is required by law or for us to reasonably perform our duties as set out in these Conditions. We will use your personal data to:

Provide the Goods;

Process your Payment;

Inform you of our special offers and promotions.

If you do not wish to receive our special offers and promotions You can unsubscribe at any time by following the link provided on the email marketing material.

This Website uses Cookies. Details of these can be found in Our Cookie Policy.

The Consumer Protection Act 1987

The Unfair Terms in Consumer Contracts Regulations 1999

The Consumer Protection Regulations 2002

The Electric Commerce Regulations 2002

Consumer Protection from Unfair Trading Regulations 2008